Midnight Cheese

I'm surprised they're still in business. We eventually got our money back from them, but it was pure hell calling them over and over again, getting hung-up on, etc. I offered to come up there and settle it in person since I was only about 45 minutes down the interstate from their office. They didn't like that too much.

I bought my little brother a year subscription to Gameznflix for Christmas 2007. He activated the account in March due to issues with them charging me twice etc. As of August 28, 2008 my little brother has received one game in April and that is all. They have not mailed him a single other game and refuse to refund my money. This is unacceptable. Not only does my little brother state that all the games on there are old titles but the company is telling me that since April none of the games that are in my brothers Queue are available because they are "high demand titles". I demand a refund for this. I will be willing to pay for one month, as he did receive one game, however, I refuse to pay for the whole year. I feel this company is scamming people. If they do not have the resources to accomodate a subscription service they should not be in business. I have contacted the better business bureau, ripoff report and left a million reviews all over the internet.

I am surprised GNF has not already dropped like a bad habit. I signed up with them on 2/22/08 and on 4/6/08 I closed my account.

My issue was with how they charged me for service and UNTIL the charge cleared, I was unable to access my account. I am sure I spoke to the same silly bitch that everyone else does. All she kept saying was that either I was using the wrong login details or my firewall was blocking access - however I had tried from 4 different computers.

Its still more economical to rent locally.

I don't want you to think we haven't done our best to get this resolved. The lone CSR refuses to pass you along to anyone else. We've called over there 6 or 7 times and always get the same person. We've attempted to contact the owner directly. His secretary was as nasty as the CSR, informing us "your're not allowed to call here anymore." We've filed a complaint with the BBB, even spoke with their local police just to see if they had any insight. The local police gave us a lot of info about the business, but couldn't offer anything more than taking it to a civil court.

It sounds to me like they're a company that's very close to going under, holding on to what cash they can. Looking at recent posts around the internet, current customers are experiencing longer and longer delays receiving product in the mail.

In the end, this is exactly why credit card companies offer the purchase protections that they do. And that's the route we're taking.

You are way too kind to people who steal your money. If you plan on calling them back, just let them know it's a courteousy call telling them you are initiating a charge back with your credit card company. These are kisses of death for a company that values it's ability to use merchant accounts through credit card companies.

Then, call your credit card company and tell them you did not authorize the charge and want them to process a charge back. End of story and heartache.